All will agree, time is our most valuable asset. I ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. A credit card is required to hold appointments at Polaris Lash Studio. If you choose not to provide your credit card information, I will not hold your appointment. Your spa treatments are reserved especially for you. I value your business and ask that you respect the spa’s scheduling policies. Your card is not billed unless your vacated appointment goes unfilled. I do my best to fill these opening-just like you, I’d much prefer to have another guest take your place than charge for a cancellation fee. Should you need to cancel or reschedule, please notify me at least 24 hours in advance.
For a full set of lashes or multiple appointments 48 hours’ notice is required to avoid a cancellation fee. This will allow me enough time to fill appointments.
Late cancellations will be charged 50% of treatment scheduled.
No-shows will be charged 100% of treatment scheduled.
If you are not 100% happy with your service, please contact us within 48 hours to schedule an immediate follow up appointment where we will make it right. Please note, there are no refunds on services provided and no refunds on open retail.
When you miss an appointment with me, I not only lose your business, but also the potential business of another client who could have scheduled the appointment for the same time. Additionally, I work by appointment only to accommodate your convenience, so I could have traveled to the spa specifically for your service.
When you schedule your appointment with me, you are agreeing to these policies.