Cancellation Policy

All will agree, time is our most valuable asset. I ask that appointments be guaranteed against late cancelation or rescheduling with a major credit card. A credit card is required to hold appointments at Polaris Lash Studio. If you choose not to provide your credit card information, I will not hold your appointment. Your spa treatments are reserved especially for you. I value your business and ask that you respect the spa’s scheduling policies. Your card is not billed unless your vacated appointment goes unfilled. I do my best to fill these opening-just like you, I’d much prefer to have another guest take your place than charge for a cancelation fee. Should you need to cancel or reschedule, please notify me at least 24 hours in advance.

For a full set of lashes or multiple appointments 48 hours’ notice is required to avoid a cancelarion fee. This will allow me enough time to fill appointments.

Late cancelations will be charged 50% of treatment scheduled.

No-shows will be charged 100% of treatment scheduled.

When you miss an appointment with me, I not only lose your business, but also the potential business of another client who could have scheduled the appointment for the same time. Additionally, I work by appointment only to accommodate your convenience, so I could have traveled to the spa specifically for your service.

When you schedule your appointment with me, you are agreeing to these policies.